| Frequently Asked Questions |
|
EndNote Web FAQs: |
| How to Resolve Problems with EndNote Web and Word for Windows |
| CWYW 1: After installing EndNote Web's Word Plugin and opening Microsoft Word, I do not see
the EndNote Web toolbar or commands under the Tools menu. How can I fix
this? |
Answer |
| CWYW 2: What versions of Microsoft Word is EndNote Web compatible with? |
Answer |
| CWYW 3: When I open Microsoft Word I get an error message, “The macro cannot
be found or has been disabled because of your macro security settings”,
and the EndNote Web tools do not work. How can I fix this? |
Answer |
| CWYW 4: Whenever I click one of the EndNote Web commands in Word (either under the Tools / EndNote Web menu or on the EndNote Web toolbar) I get an error: "This Command is Not Available Because a Document Window is Not Active". How can I fix this? |
Answer |
| CWYW 5: How do I exclude the author or year from my citations? |
Answer |
| CWYW 6: Do the tools in Word install for more than one user account? |
Answer |
| CWYW 7: When I try to use any of the EndNote Web tools in Word, nothing happens. There is
no error message or anything, but the tools do nothing. How can I fix this? |
Answer |
| CWYW 8: Instead of seeing my regular citations, I'm seeing strange code, which looks something like { ADDIN EN.CITE <EndNote><Cite><Year>... What can I do to fix this? |
Answer |
| CWYW 9: My cursor jumps around or to the end of the document when inserting citations or formatting the bibliography, or I'm having problems using the tools in my document and suspect the problem has to do with the field codes. How can I clean up field codes in my document? |
Answer |
| CWYW 10: I'm getting a dialog box that says "Select Matching Reference". What does this mean and how do I resolve this? |
Answer |
| CWYW 11: I've made changes to the references in my library, but those changes aren't reflected in my document. How can I correct this? |
Answer |
| CWYW 12: I've typed changes into my citations or in the bibliography, but the changes are overwritten by EndNote Web. How can I resolve this? |
Answer |
| CWYW 13: How do I get page numbers to properly show up in my in-text citations? I've tried the "Edit Citation" command, and put the page numbers in the Pages field, but that doesn't work. |
Answer |
| CWYW 14: My numbered citations are not starting with number 1, even though I'm using a style that sorts the citations in the order of appearance. How can I resolve this? |
Answer |
| CWYW 15: My document is showing the abstract in the bibliography, but I don't want the abstract to be present. How can I correct this? |
Answer |
| CWYW 16: When I insert citations into my document, they go away immediately, but the reference list is generated at the end of the document. What happened to my citations, and how can I get them back? |
Answer |
| CWYW 17: While attempting to insert a citation, I received the message "Please move the insert point outside of the reference list." How can I fix this? |
Answer |
| CWYW 18: I installed EndNote Web's plugin and see the menu options in the Tools menu of Microsoft Word, but I don’t see the toolbar. Where is it? |
Answer |
| CWYW 19: If I've removed the field codes, is there a way to return them? |
Answer |
| CWYW 20: How do I double-space or single-space my bibliography, or change the font for the bibliography? |
Answer |
| CWYW 21: Word XP takes 15 to 30 seconds to start, and says it is requesting a virus scan. This started when EndNote Web's plugin was installed, how can I resolve this? |
Answer |
| CWYW 22: The EndNote Web tools are not showing up in the EndNote Web tab of Word 2007. How can I add them? |
Answer |
| CWYW 23: I just installed EndNote X and my EndNote Web Toolbar is missing. How can I get it back? |
Answer |
| CWYW 24: If I start a document using the EndNote Desktop program, can I continue working with the document using EndNote Web? |
Answer |
| CWYW 25: I am using Endnote X.0.2 for Windows and EndNote Web and I am having problems with all of the EndNote CWYW Tools. How can I fix this? |
Answer |
| CWYW 26: I am exporting from EndNote Web or transferring references to EndNote and I am getting error messages or all of the records are not transferring. How can I fix this? |
Answer |
| Import 1: How can I download and import references from PubMed's website? |
Answer |
| Import 2: How can I import references from EndNote? |
Answer |
| Import 3: Can I convert a Reference Manager database to EndNote Web? |
Answer |
| Import 4: Can I convert a ProCite database to EndNote Web? |
Answer |
| Import 5: Can I transfer references from EndNote Web to EndNote Desktop? |
Answer |
| Import 6: Can I transfer references from EndNote Web to Reference Manager? |
Answer |
| Import 7: Can I transfer references from EndNote Web to ProCite? |
Answer |
| Import 8: I have a list of references in a document that was not created using EndNote Web. Can I import these into EndNote Web? |
Answer |
| Import 9: EndNote Web only displays 10 Online Search Results at one time. How can I view more of my search results? |
Answer |
| Import 10: I copied half of my online search results to a new folder and then opened that new folder. When I went back to the main page my online search results were no longer there. What happened to them? |
Answer |
| Import 11: How many records can I transfer between EndNote Desktop and Endnote Web at one time? |
Answer |
| Import 12: How can I import references from Google Scholar? |
Answer |
| Import 13: I located 800 records in Web of Science that I want to transfer to my Endnote Web library, but the system is telling me that I can only transfer 500 records. How can I get all my records? |
Answer |
| Import 14: Which databases can I access through Endnote Web? |
Answer |
| Import 15: How can I import records from different databases into my Endnote Web library? |
Answer |
| Import 16: How can I transfer references from RefWorks into EndNote and EndNoteWeb? |
Answer |
| Import 17: Transferring file attachments between EndNote Desktop and EndNote Web. |
Answer |
| Install 1: What are the system requirements for EndNote Web? |
Answer |
| Install 2: How can I deploy the EndNote Web plugins to many users/computers? |
Answer |
| Install 3: I can’t remember my password for Endnote Web. What do I do? |
Answer |
| Install 4: Is EndNote Web Section 508 of the Americans with Disabilities Act compliant? |
Answer |
| Install 5: What are the data limitations in the program? |
Answer |
| Install 6: How do I install the Endnote Web toolbar for use in Internet Explorer and Word? |
Answer |
| Install 7: Can I use the Cite While You Write (CWYW) plug-in on a Mac? |
Answer |
| Install 8: I used to be able to access my Endnote Web library remotely but am no longer able to do so, I now get a message "Sorry, your roaming access has expired. To reactivate roaming, please log in from your institution". What should I do? |
Answer |
| Install 9: Does EndNote Web support Unicode? |
Answer |
| Install 10: I'm an Athens user, and I'm getting a continuous login prompt when I transfer with EndNote Desktop, use the tools in Word, or use the Capture button in my browser. How can I fix this? |
Answer |
